How Xeotype handles personal data.

1. Controller

The data controller is XEOTYPE SRL, RO48497754, J24/1044/2023, with registered address in Municipiul Sighetu Marmației, Strada Dragoș Vodă, Nr. 185, Județ Maramureș, Romania. Contact: contact@xeotype.com.

2. What data we may process

Depending on how you interact with Xeotype, we may process: your name, email address, phone number, company details, project descriptions, links or files you choose to send us, communication history, technical request data such as IP address and browser information recorded by the server, and information needed to respond to enquiries or prepare commercial discussions.

3. Why we process data

• To respond to contact, product, robotics, software or 3D printing enquiries.
• To evaluate project requests submitted through email, WhatsApp or the “Create with Xeotype” form.
• To maintain website security, diagnose technical issues and prevent abuse.
• To manage contractual or pre-contractual communication where a collaboration is discussed.
• To comply with legal, accounting or administrative obligations where applicable.

4. Legal bases

We may rely on one or more GDPR legal bases: your consent when you voluntarily contact us, pre-contractual steps when you ask for a quote or project evaluation, legitimate interests for website security and business communication, and legal obligations for accounting or regulatory matters.

5. The “Create with Xeotype” form

The form currently prepares an email in your own email client. The website itself does not store the submitted form content. If you send the email, the data reaches Xeotype through email and is handled as business communication.

6. Sharing data

We do not sell personal data. We may share data with service providers only when necessary for hosting, email, communication, legal, accounting, technical support or security. Where required, such providers act under appropriate contractual and confidentiality obligations.

7. Retention

General enquiries are kept only as long as needed to respond and manage the relationship. Contractual or billing information may be kept for the period required by law. Server logs are kept for limited security and diagnostic periods unless a longer period is needed to investigate abuse or incidents.

8. Your rights

Under the GDPR, individuals may have rights including information, access, rectification, erasure, restriction, portability, objection and rights related to automated decision-making. To exercise these rights, contact contact@xeotype.com.

9. Security

We use reasonable technical and organizational measures to protect website and communication data. No method of internet transmission is completely risk-free, so please avoid sending sensitive data unless it is necessary for the request.

10. Updates

This policy may be updated as Xeotype websites, products and communication systems evolve. The latest version will be published on this page.